Transforming Communication Infrastructure for a Leading Healthcare Solutions Provider

Talent Groups Case Study

For over a decade, Talent Groups (formerly Queen Consulting Group) has been a trusted partner in providing top-tier IT talent to our valued client in the healthcare industry. Our client specializes in offering innovative products and solutions for patients suffering from renal failure and Chronic Kidney Disease (CKD). With a commitment to excellence and a history of successful collaboration, we have been instrumental in fulfilling their tech talent needs

CHALLENGE

Our client, a leading provider of healthcare solutions, was in the midst of a crucial technological transformation. They were undertaking the implementation of Teams Voice across all corporate locations, with the goal of retiring their aging phone equipment. The challenges were manifold:

• The old phone equipment was end-of-life, out of maintenance, and on a costly Time and Materials (T&M) contract.
• Escalating costs for circuits were putting a strain on the company's finances.
• Reliability issues with the old equipment necessitated a swift transition to the Teams Voice environment.
• Converting numerous corporate sites to Teams Voice required a significant effort, and the project was understaffed.

APPROACH

To address these challenges, Talent Groups brought in a project team of 14 consultants to lead the Teams Voice implementation effort. Resources included several Senior Voice Engineers and Telecom Billing Analysts. The team worked to:

• Verify information, create and license users in Teams Voice.
• Configure Auto Attendants, Call Queues, and Resource Accounts to ensure seamless communication.
• Ensure the rapid migration of all users from the existing phone equipment to Teams Voice to facilitate equipment retirement and cost reduction.
• Develop a standardized site documentation format, establishing consistency in naming conventions and configurations across the enterprise. Site folders were created to centralize documentation, making it easily accessible through Teams file sharing.
• Work with service providers to identify billing issues and take corrective actions. 
  

IMPACT

The consultant’s contributions had a profound impact on our client's operations:

• All corporate sites and users were successfully migrated to Teams Voice in a timely manner.
• The aging phone equipment and costly circuits were disconnected, resulting in significant cost savings and a reduction in Monthly Recurring Costs (MRC).
• Disaster Recovery (DR) solutions were implemented for non-Teams Voice locations, enhancing business continuity.
• Our consultant’s proactive approach and quick responses to DR solutions earned her praise from the client, who recognized her ability to think outside the box and deliver exceptional results.

Talent Groups, through the expertise of our Telecom team, played a pivotal role in enabling our client's digital transformation, enhancing efficiency, reducing costs, and ensuring a seamless transition to Teams Voice across