Qualifications:
- 2-4 years of experience in administrative, operations, project coordination, or executive support roles
- Exceptional written and verbal communication skills
- Strong organizational abilities with meticulous attention to detail
Responsibilities:
- We proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software
- We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors
- This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team
Job Summary:
Support the leaders who help pharmacies nationwide!
We proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.
What You’ll Do:
- Act as the central point of contact between executives, internal teams, customers, and external partners
- Assist with planning and coordinating department initiatives, projects, and cross-functional activities
- Prepare dashboards, status updates, and operational summaries as requested
- Track and manage departmental deadlines, priorities, and deliverables
- Collaborate with Accounting to manage customer- leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
- Support change- of- ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
- Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
- Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
- Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues
Qualifications:
- 2-4 years of experience in administrative, operations, project coordination, or executive support roles
- Exceptional written and verbal communication skills
- Strong organizational abilities with meticulous attention to detail
- Ability to manage multiple priorities with minimal supervision in a fast- paced environment
- High level of professionalism, judgment, and confidentiality
- Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
- Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
- Strong analytical and problem-solving skills
