Duration: 6 months to start
Job Description
- This contract role will provide critical operational support to our faculty, learners, and staff in support of the client’s mission to educate leaders who make a difference in the world.
- They are responsible for the operation support of AI platforms, including ChatGPT, Lovable, and Claude among others.
- The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning AI tools, and regularly demonstrates creative problem solving.
- Diagnose, escalate and resolve software incidents for vendor-based and custom developed AI applications
- Responsible for provisioning and deprovisioning user accounts for platforms in the AI service portfolio including ChatGPT, Claude, and Lovable.
- Participate in projects providing subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
- Complete other responsibilities as assigned
- At least 2 years in a technical role
- Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
- Higher Ed experience
- Administering, configuring, and maintaining AI applications
- Demonstrated solution design using both technical and business process approaches is preferred
- Experience with custom developed applications and the software development life cycle is preferred
- Experience leveraging APIs, reporting, and data analytics is preferred
- Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required
#LI-Hybrid
