Job Description:
The AV Assistant supports instructors and students during live, hybrid-format courses throughout the DCE semesters. This position ensures smooth operation of classroom technology before, during, and after class. AV Assistants work as part of a team to provide high-quality technical support, contributing directly to a positive teaching and learning experience.
Key Responsibilities:
- Set up and operate AV and IT equipment in classrooms prior to scheduled classes and meetings
- Support hybrid course delivery by assisting with video conferencing tools (Zoom, etc.)
- Provide in-class technical assistance to instructors during live sessions
- Troubleshoot and resolve basic technical issues with AV systems (projectors, microphones, sound systems)
- Perform weekly equipment checks and basic maintenance to ensure functionality
- Maintain classroom technology according to established procedures
- Respond to technical support requests from instructors and staff during shifts
- Maintain equipment inventory
- Organize equipment during downtime and ensure everything is accounted for
- Assist with documentation and user guides related to AV system use
- Collaborate with IT Team and other DCE staff for issue resolution
Qualifications:
- Strong customer service and communication skills
- Basic knowledge of Windows and/or Mac systems
- Familiarity with common office and presentation software
- Ability to work independently and escalate complex problems when necessary
- Reliable, detail-oriented, and willing to learn new technology
No prior AV experience required - training is provided on an ongoing basis
#LI-Onsite
