Qualifications:
- Experience working as a Pharmacy Technician in Retail or other
- Minimum 2 years of customer service experience required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Responsibilities:
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
Job Summary:
Be the behind-the-scenes hero empowering pharmacies nationwide!
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? We proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
What You'll Do:
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
- Accurately document all interactions and actions in tracking software
- Deliver exceptional customer service in every client engagement
Qualifications:
- Minimum 2 years of customer service experience required
- Healthcare call center or independent pharmacy experience preferred
- Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
- Strong multitasking, organizational, and time management skills
- Detail-oriented with strong typing and documentation abilities
- Excellent listening and critical thinking skills
- Experience with the organization's products is a plus (please specify any prior experience)
- Solid basic computer skills and proven ability to quickly master new software applications
- Occasional after-hours and Saturday shifts required
