Duration: 2 months to start
Job Description
- The client is looking for a Cloud Engineer, specializing in Intelligent Document Processing (IDP), who will be responsible for supporting the client's initiatives.
- The suitable candidate will be responsible for implementing, configuring, and maintaining IDP solutions across the client's multi-agency environment, translating the enterprise architecture into operational reality.
- Working closely with the Cloud Architect, the IDP Engineer will be the primary technical resource for building and optimizing document processing workflows, training agency-level administrators, and ensuring consistent, high-quality IDP implementations across all child organizations within the umbrella.
Platform Implementation & Configuration
- Implement, configure, and maintain the IDP platform across the client's multi-agency environment.
- Build and optimize intelligent document processing workflows, including document classification, data extraction, validation, and integration with downstream systems.
- Configure and manage sub-tenant environments for child agencies within the parent instance, ensuring proper segregation, permissions, and resource allocation.
- Develop and maintain document classification projects, extraction rules, and training sets to achieve high accuracy across diverse document types used by health and human services agencies.
- Serve as the primary technical trainer and mentor for agency-level administrators across the client's child organizations.
- Develop and deliver training programs, documentation, and knowledge base materials that enable agency personnel to manage day-to-day IDP operations within their sub-tenant environments.
- Provide hands-on guidance to agency teams during initial project setup, helping them configure workflows, extraction models, and integrations consistent with enterprise standards.
- Establish a community of practice among agency IDP admins to share knowledge, best practices, & lessons learned.
- Ensure consistency across all agency IDP projects by implementing and enforcing the standards, templates, and design patterns defined by the Cloud/Content Architect.
- Monitor document processing accuracy, throughput, and system performance across all agency environments, identifying and resolving issues proactively.
- Conduct regular reviews of agency IDP implementations to verify compliance with standards & identify opportunities for improvement.
- Develop testing strategies and validation procedures for new document types, workflow changes, and platform upgrades.
- Coordinate platform upgrade, patch, and maintenance schedules in coordination with the Cloud/Content Architect and Commonwealth IT operations.
- Design and implement integrations between the IDP platform and agency line-of-business applications, databases, & repositories.
- Troubleshoot and resolve technical issues across the platform, including document processing errors, workflow failures, and integration problems.
- Contribute to capacity planning, performance tuning, and optimization of the IDP environment.
- Hands-on experience with workflow design, document classification, and data extraction configuration, preferably with Tungsten Automation Total Agility & related certification
- Experience configuring and managing multi-tenant or multi-organizational environments within an IDP/content platform.
- Strong scripting and development skills (e.g., C#, .NET, JavaScript, SQL) for customizing workflows and integrations.
- Experience with Tungsten RPA, Tungsten Communication Manager, or other products in the Tungsten Automation portfolio.
- Familiarity with multi-tenant deployments where child agencies or departments operate semi-autonomously within a parent environment.
- Experience working in government, healthcare, or other highly regulated environments, particularly with health and human services agencies.
- Knowledge of HIPAA compliance requirements as they pertain to document processing and content management.
- Experience with AI/ML-based document classification and extraction model training and optimization.
- 7 years of IT experience, with 3+ years’ experience in IDP Engineer role
- Excellent interpersonal and training skills with the ability to mentor non-specialist administrators and translate complex technical procedures into accessible guidance.
- Undergraduate degree or higher in Computer Science or a related field or equivalent experience
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