Duration: 3 months to start (with potential for extension)
Job Description
- The Contract Content Syndication Specialist will provide dedicated coverage for a defined portfolio of retailer digital shelves.
- The role will manage and syndicate product content to Amazon, Costco, Kroger, Albertsons, Ahold, and Wakefern using Salsify and Syndigo, helping ensure content is complete, accurate, and published on time.
- This is an execution-focused role requiring strong attention to detail, comfort working with large data sets, and the ability to manage multiple retailer priorities.
- The contractor will partner closely with internal teams and subject matter experts. Retailer-requirement mapping will be completed with support from the Salsify and Syndigo SMEs rather than independently owned by this role.
Updating and Maintaining Retailer Digital Shelves
- Manage day-to-day content syndication for the assigned retailer portfolio: Amazon, Costco, Kroger, Albertsons, Ahold, and Wakefern.
- Partner with customer sales teams and internal stakeholders to help ensure product content is published accurately to retailer websites.
- Serve as a primary day-to-day contact for questions and issues related to the assigned retailer digital shelves.
- Support large content updates, including brand changes, category updates, assortment changes, and testing.
- Investigate and help resolve content discrepancies, escalating platform or requirement questions to the appropriate SME.
- Execute product content setup, validation, transformation, and syndication activities in Salsify and Syndigo.
- Work with Salsify and Syndigo SMEs to understand and apply retailer requirements. The SMEs will support the technical mapping of retailer requirements within each platform.
- Manage new product setup and content update requests for assigned retailers.
- Validate that required content and data are complete before submission.
- Syndicate product content and data to retailer digital shelves on time and in full.
- Perform data quality checks to confirm content has been loaded correctly in syndication systems and appears accurately on retailer sites.
- Maintain clear tracking of submissions, publication status, open issues, and retailer follow-up.
- Communicate status, risks, dependencies, and unresolved issues clearly and promptly.
- Navigate Salsify, Syndigo, and applicable retailer portals to complete product content setup and maintenance activities.
- Work effectively within established processes, documentation, and prioritization set by the Content Operations team.
- Collaborate with platform SMEs when retailer requirements, technical mapping, or platform configuration support is needed.
- Manage work independently while maintaining consistent communication with the broader team.
- 2+ years of professional experience in consumer-packaged goods, retail, digital commerce, product content, or data management preferred.
- Hands-on experience with Salsify and/or Syndigo strongly preferred; experience working across both platforms is a plus.
- Experience managing product content, large data sets, or retailer item setup activities.
- Strong attention to detail and ability to identify data or content discrepancies.
- Proficiency with Microsoft Excel; working knowledge of Microsoft Word and PowerPoint.
- Clear written and verbal communication skills.
- Ability to prioritize multiple requests, meet deadlines, and raise risks or dependencies early.
- Comfort working both independently and collaboratively in a fast-moving environment.
- Solution-oriented working style, accountability, and a strong team mindset.
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