Job Description:
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin.
The main activities for this role are as follows:
- Tier 3 support and maintenance of workstation software and hardware
- Support and maintenance of Operating Systems for user workstations
- Peripheral device support (printers/scanner/etc) and maintenance
- Incident and Service Request Management
- Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
- Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
- Incident and Service Request Management (5 years or more REQUIRED)
- Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
- Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
- Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
- Patch Management
- Imaging experience using management tool (SCCM, Ivanti, etc.)
- Learning management system (LMS) support experience
- Google Workspace experience
- Microsoft's Group Policy Object (GPO) experience
#LI-Remote
