Position Overview:
- Seeking a polished, strategic enterprise technology leader to guide experienced technical managers and lead transformation across a large, complex, and rapidly growing academic healthcare environment.
- The environment supports approximately 35,000 people and 4,000 servers across clinical, research, administrative, and business operations.
- This is not a hands-on engineering role.
- Four senior managers report to this position and provide the technical depth.
- The director must be technically fluent, but the primary focus is strategic leadership, executive communication, relationship-building, business judgment, and organizational transformation.
- The most important skill is the ability to build relationships and communicate effectively with C-suite leaders, peer directors, enterprise architects, Epic and application leaders, clinical and research stakeholders, vendors, and business partners.
- The ideal candidate brings independent judgment, offers a distinct perspective, and can respectfully challenge assumptions while helping shape enterprise technology strategy.
- The focus is transformation, modernization, and continuous improvement.
The manager is seeking someone who can help:
- Keep pace with continued organizational growth
- Modernize and transform the technology environment
- Evaluate and advance cloud and AI opportunities
- Ensure the technology organization is structured effectively
- Make strategic platform and infrastructure investments
- Balance clinical stability with research innovation
- Support a complex institution with competing lines of business
- Improve enterprise reliability, scalability, and operational performance
Requirements:
- Director-level leadership experience in enterprise infrastructure, enterprise systems, platform services, or technology operations
- Experience leading large and complex organizations (UTSW has 4000 servers and 35k employees & growing)
- Experience supporting a large-scale environment, ideally comparable to approximately 35,000 people and 4,000 servers
- Experience managing senior managers or multiple technical teams
- Strong executive presence and C-suite communication
- Experience leading technology transformation, modernization, or organizational growth
- Strong business acumen and financial judgment
- Experience balancing competing operational, clinical, research, and business priorities
- Experience with cloud, AI, infrastructure modernization, or technology lifecycle planning
- The ability to lead technical teams without personally performing day-to-day engineering work
- Experience in healthcare, academic healthcare, financial services, or another highly regulated and mission-critical environment
- Healthcare or academic medical center experience is strongly preferred, although financial services and other reliability-sensitive industries may be transferable.
Selling Points
- The opportunity to lead technology strategy at a nationally recognized academic medical and research institution
- A stable organization with significant growth and long-term technology investment
- Meaningful executive visibility and partnership across the institution
- The opportunity to lead transformation involving cloud, AI, infrastructure modernization, and enterprise systems
- Direct impact on patient care, clinical operations, research, education, and administration
- A complex and mission-driven environment where the work has tangible importance
- Access to the TRS pension, employer retirement contributions, and employee-only medical coverage at no monthly premium beginning day one.
Job Summary
- The Director of Enterprise Systems and Services Service Delivery and Project Portfolio provides strategic and operational leadership for enterprise technology services within a complex, highly regulated, mid-to-large organization operating in a 24/7 environment.
- This role oversees service delivery, incident management, project portfolio governance, enterprise architecture, budgeting, capital planning, and technology infrastructure initiatives. The director ensures reliable, secure, and scalable solutions aligned with organizational objectives.
- The director collaborates with business leaders to drive innovation, improve operational performance, establish technology standards and policies, and lead continuous improvement through root-cause analysis and service optimization.
Required Education and Experience
- Bachelor’s degree in a related field
- Ten years of progressively responsible related experience
- At least three years in a supervisory capacity
- Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish organizational objectives
Preferred Qualifications
- Current or former technical industry-related certifications
- Experience in healthcare, academic healthcare, financial services, or another highly regulated environment
- Experience leading enterprise infrastructure, platforms, systems, or technology operations
- Experience managing critical production environments
- Experience with service delivery, project portfolio governance, capital planning, and enterprise architecture
Primary Responsibilities
- Direct and oversee day-to-day service deliverables and impacts within the Enterprise Systems and Services division
- Review ServiceNow incidents to ensure timely resolution and appropriate prioritization and escalation
- Partner with division leadership and ESS management to manage operational priorities
- Assist with strategic and operational project portfolio planning
- Ensure approved projects are executed and implemented as planned
- Direct enterprise architects in delivering sound, well-vetted enterprise solutions
- Manage infrastructure and computing asset lifecycle strategies
- Assist with forecasting and budgeting for aging and end-of-life technology
- Support resource planning for projects and initiatives across IT divisions and business partners
- Participate in annual capital planning
- Identify innovative solutions that improve the efficiency of Information Resources services
- Establish policies and procedures for server hardware, operating systems, storage, compute, and related components
- Partner with the scientific and technical community to evaluate future technology trends
- Consult with business partners, application analysts, vendors, and other stakeholders on project demand and planning
- Evaluate design and build requirements, hardware and software specifications, pricing, and ongoing operational needs
- Represent the division in root-cause analysis activities
- Identify process and procedural improvements that increase the reliability of centrally managed technology
- Perform other duties as assigned
#LI-Hybrid
