Job Description:
Job Summary:
The Epic Willow Principal Trainer serves as the primary instructional designer and training environment builder for the organization's Epic Willow pharmacy application. This role is responsible for achieving an in-depth understanding of pharmacy software modules, hospital policies, and operational workflows to create tailored learning pathways for clinical and non-clinical users. The Principal Trainer develops environment and, manages the Epic Master Training (MST) environment, and manages the Credentialed Trainer (CT) program to support go-lives, upgrades, and optimization initiatives.
Key Responsibilities:
Curriculum & Content Development:
- Design and develop comprehensive training programs and learning pathways tailored to various pharmacy roles (Inpatient, Ambulatory, and Technicians) using adult learning principles.
- Create instructional materials, including structured lesson plans, training manuals, quick-start guides, tip sheets, and interactive e-learning modules.
- Review and update curriculum regularly to ensure training documentation matches current system build and actual clinical workflows.
- Build, configure, and maintain the Epic Master Training (MST) environment to ensure it accurately mirrors the live production environment.
- Refresh and test patient data within the training environment, creating simulated clinical and medication-dispensing scenarios.
- Troubleshoot complex environment issues and rebuild training patients or records following system upgrades or code fixes.
- Lead and manage the Credentialed Trainer (CT) program, including training, mentoring, and evaluating CTs to ensure classroom instruction quality.
- Coordinate training schedules and course logistics alongside training leadership and application project managers.
- Conduct high-level training classes for super-users, pharmacy managers, and provider groups as necessary.
- Partner with Epic Willow Application Analysts to understand system design changes and identify areas where end-user competence can be improved.
- Analyze end-user performance data and support tickets to design targeted refresher courses or workflow optimizations.
- Participate in system upgrade reviews, testing new application enhancements and developing implementation training plans.
Certifications (Required):
- Willow Inpatient Principal Trainer
- Willow Ambulatory Principal Trainer
- Training Environment Build (TED)
- Willow Inventory
- Specialty Pharmacy
- Articulate for eLearning development
