Job Description
- This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
- The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
- The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point - of - sale – related integrations
- This role operates in a high volume, production - focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput
Retail Pharmacy Application Support
- Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
- Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
- Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
- Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
- Partner closely with Retail Pharmacy Operations and leadership to:
- Identify workflow inefficiencies and opportunities for improvement
- Support new store openings, workflow changes, and operational initiatives
- Ensure system configuration aligns with day to day pharmacy operations
- Serve as a subject matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.
- Participate in integrated testing, retail workflow validation, and upgrade readiness activities
- Support cutover planning, go ? live execution, and stabilization for retail pharmacy changes and enhancements
- Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints
- Support workflows that integrate Willow Ambulatory with third - party retail pharmacy systems, dispensing hardware, and external vendor platforms
- Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail ? impacting issues
- Understand cross ? system dependencies and escalate issues appropriately when retail pharmacy workflows are affected
- Collaborate periodically with the Willow Inpatient team to support:
- Shared medication records and enterprise build alignment
- Cross ? application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
- Participate in knowledge sharing and standardization efforts across pharmacy IT teams
- Independently manage assigned tasks and small ? to ? medium retail pharmacy initiatives
- Balance enhancement work with production support and time ? sensitive retail pharmacy issues
- Provide clear status updates, identify risks, and escalate operational concerns as needed
- Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
- Follow enterprise intake, change control, and documentation standards
- Contribute to continuous improvement of retail pharmacy system support processes
Qualifications
- Education - Associates Degree
- Microsoft Office Proficiency
#LI-Remote
