Job Description
- Core team member responsible for establishing and propagating processes for business users to access data using analytical tools to create and implement value-driven business solutions.
- Train and advise operations teams in these processes.
- The role will influence the changes needed to establish a culture of quality and be a strategic thinker and problem solver, able to analyze complex business processes and focus on standardizing, optimizing, and automating business operations.
- This position takes the direction of the Reporting Team Leader, and supports business and functional leaders to develop and implement actions that enhance the capacity of people and processes within the GBS functional organization:
- Development and delivery of reports designed to translate data into actionable business intelligence.
- Development and implementation of download, reporting and/or process automation projects.
- Design KPI scoring dashboards for GBS regional trading partners.
- Consult with stakeholders to determine automation needs and define solutions to meet requirements.
- Identify, retrieve, query, and aggregate internal databases and external data sources to support reporting and analysis operations.
- Foster and leverage working relationships with the GBS and Global Data Analytics & Insights team, as well as with reporting consultants in the other regions to ensure consistency of approach and message for implementing quality reporting methods and tools in GBS.
- Promote the standardization and documentation of processes and reports in the GBS.
- Responsible for the timely and accurate preparation of key performance reports (KPIs) used to evaluate GBS performance and the level of compliance with the client's objectives.
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