Summary
This position will support the client's Center for Health Facilities Regulations and will be responsible for the data entry of the federal and state complaints and preparing correspondence involving health care facilities.
Responsibilities
- Process initial and renewal applications from healthcare facilities.
- Provide courteous and efficient customer service over the phone, by email, and in person.
- To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies.
- To be responsible for reviewing and processing applications for licensure in health-related professions, occupations.
- To create and maintain investigatory case files, documents and related confidential and case- sensitive duties in an assigned area of responsibility.
- To be responsible for the maintenance of licensure and other related records in both manual and computerized file systems.
- To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment.
- To relieve a supervisor of administrative details and other routine matters. To interact with the public on an ongoing basis.
- To be responsible on a regular basis for the preparation of licenses and other sensitive documents requiring auditing control.
- To effectively and efficiently respond to mail, telephone and personal inquiries from consumers, governmental agencies and interested parties requesting information concerning entities regulated by the department, and to provide courteous and efficient customer service over the phone, by email and in person.
- To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc.
- To process purchase orders, requisitions and related documents and to maintain appropriate records.
- As directed, to assist in the orientation and training of employees.
- To do related work as required.
Knowledge, Skills, and Abilities
- A working knowledge of the applicable statutes, rules and regulations pertaining to the licensure of health service providers.
- Ability to apply such knowledge in the context of a computerized licensing systems including the preparation of required documentation and the operation of related equipment and peripherals.
- Strong oral and written communication skills.
- Ability to maintain confidently of records and information.
- Ability to properly manage and maintain physical and electronic records
- Ability to operate office equipment, computer software and hardware.
- Ability to take initiative in identifying problems and working creatively to solve them.
- Thorough working knowledge of office administrative practices and computer database systems.
- Ability to work independently on difficult or relatively complex tasks.
- Ability to interact professionally and courteously with the public and licensees.
- Ability to effectively communicate and maintain effective relationships with associates or with the public.
- Related capacities and abilities.
Supplemental Info/Skills Preferred:
- This position will be working in the Center for Health Facilities Regulation and will be responsible for the data entry of the federal and state complaints and preparing correspondence involving health care facilities.
- This position is also responsible for processing initial and renewal applications from health care facilities and will provide courteous and efficient customer service over the phone, by email, and in person; and other related duties, as assigned.
Education and Experience
- Graduation from a senior high school including or supplemented by courses in typing and business practices; and
- Experience through employment in a clerical or paraprofessional position involving the exercise of independent judgement in the review and preparation of documents and the processing of various transactions.
- Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
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