Job Description
- The agency needs to engage the service of a Help Desk Technician consultant position.
- The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of User Administration forms.
- A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.
- Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
- We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes.
- Attention to detail and maintaining a customer focus is essential.
- The Technician will need to provide responsive support to agency end users and escalate as necessary.
- The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.
- They will follow agency procedures for creating and modifying user accounts on various agency systems.
- Some interaction with other state agencies will be required to complete the required processing.
In addition, the agency requires a minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
- PC Hardware and software installation
- End user support - face to face and via telephone
- Excellent customer service skills
- Experience with computer system and user administration.
- Technical familiarity with Microsoft Active Directory.
- Experience with Windows 10,11
- Experience with Office 365
- Experience with Device Management, Device Imaging, Device Troubleshooting
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