Job Description
- Production support of the client’s HR Technology deployment including Core HR, Talent Management, Workforce Reporting / Analytics and Integrations to other applications
- Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements
Application & User Support
- Displays basic knowledge of the client’s HR Technology applications (may vary based on assignments)
- Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
- Assists employee and management end users as needed (“Help Desk” function)
- Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
- Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
- Assists in trouble shooting data issues encountered by internal and external third party applications
- Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
- Executes User Acceptance Testing to ensure quality implementations
- Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
- Develops HR Reports using Report Writing Tools once provided clear specifications
- Job Responsibilities
- Production support of the client’s HR Technology deployment including Lawson Core HR, Workforce Reporting / Analytics and Integrations to other applications
- Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements
- Displays basic knowledge of the client’s HR Technology applications (may vary based on assignments)
- Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
- Assists employee and management end users as needed (“Help Desk” function)
- Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
- Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
- Assists in trouble shooting data issues encountered by internal and external third party applications
- Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
- Executes User Acceptance Testing to ensure quality implementations
- Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
- Develops HR Reports using Report Writing Tools (Business Objects) once provided specifications
- Proactive problem solving skills
- Business and system analysis skills
- Technology aptitude and learning ability
- Strong oral and written communication skills
- Proficiency using MS Office applications including MS Access and MS Excel
- Database, report-writing and data analysis experience
- Customer service orientation
- Collaboration and consensus building skills
- High level of accountability and ability to work independently
- Flexibility and adaptability
- Proactive problem solving skills
- Business and system analysis skills
- Technology aptitude and learning ability
- Strong oral and written communication skills
- Proficiency using MS Office applications including MS Access and MS Excel
- Database, report-writing and data analysis experience
- Customer service orientation
- Collaboration and consensus building skills
- High level of accountability and ability to work independently
- Flexibility and adaptability
- Bachelor’s Degree preferred
- 2 to 4 years of experience working in an Human Resources or Information Technology environment
- High School Diploma / GED Required
- Bachelor's Degree Preferred
- 2 to 4 years of experience working in a Human Resources or Information Technology environment
- At least two (2) years of Workday HCM Experience Required
- At least two (2) years of Service Now Admin Experience Required
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