Job Description
- Responsible for the day-to-day operational support, maintenance, remediation, and infrastructure management of Intermediate Distribution Frames (IDFs) and Main Distribution Frames (MDFs).
- Ensures IT spaces meet organizational standards for cabling, power, cooling, security, cleanliness, and operational readiness while supporting infrastructure projects and maintaining accurate documentation.
- Execute day-to-day operational activities and project-related tasks within assigned IDF and MDF environments.
- Support and manage low-voltage cabling (LVC), space utilization, physical security, power, and cooling initiatives within IT infrastructure rooms.
- Support IT room remediation projects and provide post-remediation operational support. Collaborate effectively with hospital personnel, including clinical and non-clinical staff, to coordinate activities and minimize operational impact.
- Partner with Real Estate, Facilities, Engineering, and other support teams to identify and resolve power, cooling, and environmental deficiencies within IDF and MDF locations.
- Coordinate with security teams and vendors to address physical security concerns, including the installation and maintenance of access control systems and card readers for IT spaces.
- Assess, recommend, and implement cable plant infrastructure improvements. Identify deficiencies, enforce cabling standards, remediate non-compliant installations, and coordinate corrective actions with appropriate teams.
- Develop and deliver patching and cabling best-practice training to teams performing network patching activities, ensuring adherence to organizational standards.
- Conduct routine inspections ("rounding") of assigned IDF and MDF locations to evaluate operational readiness, identify deficiencies, and ensure compliance with policies and standards.
- Maintain IT rooms in a clean, organized, and serviceable condition. This includes removal of debris, unused materials, abandoned equipment, and the cleaning of network infrastructure when required.
- Coordinate the decommissioning, disposition, and removal of obsolete or legacy equipment located in IT rooms, racks, and cabinets.
- Perform network port scrubs to optimize network infrastructure utilization.
- Create, maintain, and update rack elevation diagrams and related infrastructure documentation for IDF and MDF environments.
- Manage and track assigned operational and project tasks utilizing ServiceNow, SharePoint, and other platforms.
- Perform other related duties and responsibilities as assigned.
- Strong knowledge in Microsoft Office 365 suite including Word, Excel, and PowerPoint
- Prior experience with ServiceNow, preferred
- Familiar with Cisco Network Switches
- Familiar with Vertiv UPS equipment
- Prior experience maintaining IDFs/MDFs in a health care setting to include knowledge of power and cooling, preferred
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