Duration: 9 months to start
Job Description
- We’re seeking a mid-level ITS Business Analyst (5+ years experience) to support vendor-delivered technology projects and selected internal application initiatives.
- You will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and help plan communication and training to ensure smooth adoption.
- The role also contributes to production support, triaging issues and clarifying bugs with development and vendor teams.
- Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
- Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
- Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
- Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
- Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
- Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
- Gather and refine requirements for internal application enhancements and minor projects.
- Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.
- 5+ years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst).
#LI-Hybrid
