Job Summary:
Plan, organize, implement, and control the information technology activities of project and/or project team as it relates to technology solutions for faculty and staff. Provide leadership, direction, and training to other staff members. Manage desktop configuration and software distribution. Work independently and requires only general supervision.
Duties and Responsibilities:
- Perform the collection, analysis, and reporting of operation data to maintain compliance to developed standards.
- Create scripts to automate tasks that pertain to desktop configuration.
- Execute remote delivery of user requested software.
- Create Active Directory Group Policies to maintain Windows End Points.
- Microsoft SCCM administration including Windows and Office security updates and application package creation and deployments.
- JAMF administration including MacOS and Office security updates and application package creation and deployments
- Assist departments with the design, setup and maintenance of departmental computer laboratories.
- Utilize tools, such as, MDT/SCCM/JAMF, to perform a variety of technical tasks, such as imaging a large number of computers prior to installation.
- Create and maintain technical manuals and user documentation for supported hardware and software in addition to documenting workflows.
- Administer the configuration of desktop pools and maintain virtual machines using software such as, VMWare Horizon, where appropriate, in various labs and courses.
- Maintain the integrity of workstations by using tools like DeepFreeze, Unified Write Filter, and/or Group Policy.
- Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
- Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.
Other Duties & Responsibilities :
- Other duties as assigned by the Manager of Technical Support.
- Possess and maintain knowledge of current hardware and software system capabilities and limitations.
- Stay informed about the current state of and future advances in computer hardware and software.
- Part of the incident response team
Licenses, Tools, and Equipment:
- Computers and peripheral devices, such as printers and scanners.
Environmental Conditions:
- This position is not substantially exposed to adverse environmental conditions.
- Must be able to push, lift, carry, and/or use the above equipment .
Required Qualifications:
- Bachelor’s Degree in Computer Science, Computer Engineering or a related field is required; OR, an Associate’s Degree in a related field with two years’ relevant experience in an information technology position required, preferably in a higher education environment.
- Experience operating and maintaining Microsoft MDT & SCCM and/or MacOS & JAMF environments required.
- Experience customizing Windows for end user deployment using Group Policy, SYSPREP, and other related utilities required
- Experience working in VMware's vCenter environment and utilizing vCenter for management of VMs preferred.
- Experience working independently on multiple assignments and working collaboratively within a team is required.
- Working knowledge of virtualization technologies including VMWare ESXi preferred.
- Working knowledge of Active Directory is required.
- Working knowledge of IPv4 networking is required.
- Strong interpersonal skills and ability to work effectively and collegially with faculty, administrators, students, and colleagues is required.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
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