Job Summary:
The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at the organization. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of the organization and Corporate IS.
Job Responsibilities:
- Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels.
- Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
- Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
- Provides customer service and acts as a liaison between the operational departments and Information Services.
- Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
- Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
- Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
- Maintains thorough documentation of configurations, customizations, and support processes.
- Complies with all applicable guidelines, policies, and procedures of the organization to ensure necessary controls, documentation, and audit trails.
- Performs duties in accordance with the organization and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
Required Skills and Abilities:
- Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums.
- Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
- Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
- Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
- Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
- Ability to collaborate and communicate with executive and C-level stakeholders
- Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums.
Education / Experience:
- Required: H.S. Diploma/GED and 8+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems
- Required: Associate's Degree and 7+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems
- Preferred: Bachelor's Degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems
Licenses, Registrations, and Certifications:
- Preferred: Epic Certification, Proficiency, or Accreditation
Competency Level 2
- Manages Conflict : Handling conflict situations effectively with a minimum of noise.
- Interpersonal Savvy : Relating openly and comfortably with diverse groups of people.
- Tech Savvy : Anticipating and adopting innovations in business-building digital and technology applications.
- Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Manages Ambiguity : Operating effectively, even when things are not certain or the way forward is not clear.
- Being Resilient : Rebounding from setbacks and adversity when facing difficult situations.
- Nimble Learning: Actively learning through experimentation
Competency Level 1
- Ensures Accountability : Holding self and others accountable to meet commitments.
- Patient/Customer Focus : Building strong patient/customer relationships and delivering patient centric solutions.
- Demonstrates Self-Awareness : Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
- Instills Trust : Gaining the confidence and trust of others through honesty, integrity and authenticity.
- Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.
- Critical Thinking and Problem Solving : Using thought, knowledge, logic and methods to solve problems with effective solutions.
