Job Description:
The Manager, Supply Chain Operations reports to the Director of Supply Chain Operations and is responsible for the management and general oversight of the hospital's supply chain functions. The scope of work includes the development and supervision of processes, procedures, and policies that impact the Supply Chain Operations team at the assigned entity. Areas of impact include, but are not limited to, medical supply & equipment distribution, inventory management systems, receiving processes, customer service engagement, and team member development.
Essential responsibilities:
- Directs the daily activities of inventory management for Perioperative and other clinical units as well as the central supply storeroom. Utilize various computer systems to locate inventory / equipment, audit staff member quality / productivity and maintain budgetary guidelines.
- Collaborates with perioperative and other clinical units to establish Point of Use par levels and refill points, utilizing reports and data to inform and improve supply chain service levels.
- Ability to extract and interpret data, develop and implement work plans, and proactively monitor key performance indicators to make real-time adjustments to ensure goal accomplishment. Consistently seeks to improve work processes and workflow efficiencies.
- Assists Director with maintaining established department policies & procedures, objectives, quality assurance, and safety standards; provides leadership to improve employee productivity and service levels.
- Responsible for the oversight and accountability of inventory related to expired goods, credits, charges, lot tracking, and storage.
- Participates in all Value Analysis and product review committees at both system and affiliate levels, including Perioperative and other clinical standing committees and bid-related specific teams.
- Reviews free text purchasing activities in SAP daily to assure quick turnaround in sourcing and processing; facilitates purchase order discrepancy resolution through contact and research.
- Manages product recalls, including immediate notification to departments throughout the hospital, collection and return of product if required, and response to vendors, agencies, etc. Maintains related official documentation and provides monthly reports for the department. Ensures full department compliance with regulatory requirements (Examples: Joint Commission on Accreditation of Healthcare, Department of Health, Department of Transportation, and systemwide audits.)
- Collaborates with Sourcing to secure bids for capital equipment as assigned
- Manages direct reports according to safety protocols and policies & procedures, in an effort to meet department performance standards. Ensures fairness and ethical responsibility, and provide positive & constructive feedback in an effort to make improvements
- Ensures timeliness of evaluations, sets measurable goals for staff, and provides both positive and constructive feedback regarding successes and opportunities for growth when compared to individual goals.
- Develops and monitors implementation of annual department goals that support the core strategies and objectives.
Competencies:
Education:
- Bachelor’s degree in Business Management, Supply Chain, Logistics Management or related field is required. Additional experience may be substituted for education.
- (Equivalency Formula: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two-years experience-for-one year education basis.)
Knowledge:
- Extensive experience managing material/logistic operations in support of patient care, as is generally acquired through at least seven years of progressively responsible experience in a healthcare materials management setting
- Comprehensive understanding and working knowledge of hospital finance, information systems, customer service, performance improvement and regulatory requirements
- Experience with point of use technology, MS Office applications, Enterprise Resource Planning, Materials Replenishment Planning and Materials
- Management Information Systems. (Examples: EPIC, SAP, Oracle, Peoplesoft, Lawson, Manhattan, Pyxis, and other supply chain technologies).
- Knowledge of supply chain analytics including collection, cleansing, analysis and interpretation of supply chain data for a wide variety of project types and variety of organizational levels (e.g. corporate, warehouse, and entities).
Skills:
- Must have strong interpersonal skills to communicate with staff and customers.
- Must have strong analytical ability to trouble shoot computer systems, generate and interpret reports, manipulate / validate data and problem solve.
- Strong ability to analyze work flow processes and functional departmental systems design making recommendations for improvement and executing necessary changes.
- Excellent customer service skills with an understanding and focus on proactive rather than reactive responses
- High proficiency in word processing / spreadsheet software, preferably in MS Office suite (Windows, Excel, Word, PowerPoint).
Preferred Experience:
- Six years supply chain experience with three years of prior leadership experience is required.
- Experience in a warehouse, hospital supply chain or customer service role preferred.
- Experience in surgical services or procedural area environment preferred.
Machines, Tools, and Equipment:
- Ability to utilize office equipment, computer equipment and appropriate software tools. SAP preferred.
Budget Responsibilities:
- Assist the Director of Supply Chain Operations in achieving budget targets for the supply chain team
- Manages labor expenses, accounting, monitors overtime and non-productive time
Authority/Decision Making Level:
- Work requires a high skill level to analyze department operations and develop systems to effect improvements.
- Must interact with and direct all levels of staff and ensure that hospital policies and procedures are incorporated into overall departmental goals and daily operations.
Supervisory:
- Directs the work of subordinate staff, provides appropriate education and training, and facilitates employee development to attain highest levels of professional proficiency.
Problem-Solving:
- Applies knowledge and skills to evaluate complex problems and take corrective action quickly and effectively, and with appropriate consideration for both internal and external customers.
- Uses data supplied by managers to make recommendations for improvements or changes to processes. In addition, have the ability to extract and interpret data in the form of reports to address issues at a macro level.
- Interprets complex data and provide actionable recommendations aligned to the Supply Chain vision.
- Participates in setting/enforcing departmental standards for analysis, development and quality assurance.
Information Management:
- Comprehensive knowledge of information systems to meet the needs of internal and external customers, staff, and management; demonstrated ability to utilize a variety of software tools for the purposes of measurement, analysis, and communications.
Working Conditions:
- Working environment includes patient-care areas, offices, storage areas, and supply rooms.
- Work pace is generally steady with occasional hectic periods due to patient census and emergencies.
- Subject to exposure to bloodborne pathogens and other hazardous materials.
- Expected to adhere to the Hospital’s Drug and Smoke Free work environment and adhere to OSHA mandates and precautionary measure.
- Attendance is required during disaster, emergencies and severe weather conditions, including staying for extended hours
