Scope of The Project:
Daily network engineering operations.
Daily Duties / Responsibilities:
Network Operations and Infrastructure Support
- Monitor, maintain, and support enterprise wired and wireless network infrastructure, including switching, routing, and connectivity services across campus environments to ensure availability, reliability, and performance.
- Perform field installation and deployment of network equipment, including configuring, racking, stacking, cabling, and testing switches.
- Diagnose, troubleshoot, and resolve network issues through monitoring, analysis, and root cause investigation.
- Investigate and resolve network incidents through remote analysis and field-based troubleshooting, including testing network equipment, validating configurations, and coordinating repairs to maintain service availability.
- Escalate complex issues as appropriate and participate in on-call support activities to ensure continuity of services.
- Perform routine maintenance activities, including system upgrades, patching, configuration changes, and performance optimization efforts while minimizing service interruptions and adhering to operational best practices.
- Maintain accurate operational documentation, network diagrams, incident records, and runbooks.
- Collaborate with network engineering and architecture, security, infrastructure teams, vendors, and stakeholders to support reliable technology services and communicate technical information effectively.
- Support and maintain network security technologies, including firewalls, VPNs, and related security controls.
- Assist with troubleshooting and responding to security-related incidents in accordance with established procedures and standards.
Required Skills (rank in order of Importance):
- 2+ years of experience with enterprise network technologies, including switching, routing, wireless networking, and TCP/IP protocols.
- 2+ years of experience configuring, monitoring, and troubleshooting Cisco, Juniper, Aruba, AND Fortinet network devices.
- 2+ years of experience diagnosing and resolving network connectivity, performance, and security-related issues using standard troubleshooting methodologies and tools
- 2+ years of experience with network security, including firewalls, VPNs, access controls, and security best practices
- 2+ years of experience installing, configuring, and supporting network infrastructure equipment, including field deployment activities such as racking, stacking, cabling, and testing.
- 2+ years of experience maintaining technical documentation, network diagrams, and operational records
- 2+ years of experience with routing protocols and technologies such as OSPF, BGP, VLANs, spanning tree, and high-availability architectures.
Preferred Skills (rank in order of Importance):
- Experience supporting large-scale enterprise or higher education network environments.
- Experience with wireless network administration and troubleshooting in dense-user environments.
- Experience supporting network security technologies, including firewalls, VPNs, network access control (NAC), and multi-factor authentication solutions.
- Familiarity with network monitoring, logging, and performance management tools.
- Experience with network automation, scripting, or infrastructure management tools (e.g., Python, Ansible, APIs).
- Experience performing network upgrades, migrations, and lifecycle replacement projects.
- Experience working in ITIL-based operational environments, including incident, problem, and change management processes.
Required Education/Certifications:
Requires a bachelor’s degree or equivalent work experience.
Preferred Education/Certifications:
CCNA, CCNP, JNCIA, JNCIS/JNCIP, ACNT, ACSA, ACMA, FCA, FCP
Additional Skills:
- Strong analytical, problem-solving, and customer service skills.
- Ability to communicate technical information effectively and work collaboratively with technical teams, vendors, and stakeholders
- Ability to work independently, prioritize tasks, and respond effectively in a fast-paced operational environment.
- Experience mentoring junior technical staff and providing technical leadership during operational incidents.
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