Job Description
The Facilities Operator supports daily workplace operations by managing incoming calls, supporting office services, maintaining workplace resources, and assisting employees with office and facilities-related requests. This role serves as a key point of contact for internal and external stakeholders, ensuring communications are handled efficiently and workplace spaces remain organized, functional, and well-supported.
The ideal candidate is highly organized, customer-focused, able to multitask in a fast-paced environment, and committed to providing exceptional service while supporting a positive employee experience.
Communications Support
- Answer, screen, and appropriately route incoming calls.
- Determine the nature and urgency of inquiries and direct callers to the appropriate departments or personnel.
- Assist caller’s inquiries by coordinating with appropriate teams.
- Maintain phone directories, contact lists, call routing information, and procedures.
- Maintain call logs and other communication records as required.
- Follow established processes for handling Adverse Event (AE) and Product Complaint (PC) reports.
- Route regulatory agency calls according to established escalation procedures and call trees.
- Continuously review and improve communication processes and procedures.
Workplace & Facilities Support
- Support new employees by preparing workspaces and providing necessary office supplies.
- Assist with employee offboarding activities, including workspace turnover and organization.
- Support employee office and workstation moves.
- Support maintaining copy rooms, ensuring supplies are stocked and areas remain clean and organized.
- Ensure conference rooms and collaboration spaces are clean, functional, and fully equipped.
- Assist with plotter and large-format printing requests.
- Create, print, and post workplace signage as needed.
- Respond to and coordinate facilities-related service requests.
- Support workplace initiatives, employee events, and special projects.
- Coordinate conference room scheduling and meeting support.
- Assist with meeting and event setup, preparation, and breakdown.
Qualifications
- High School Diploma or equivalent required. Associate’s Degree+ preferred.
- Proficient in Microsoft Office or equivalent suite.
- 2+ years of experience in an office coordination, administrative support, workplace services, facilities support, or customer service role.
- Experience handling high-volume phone communications in a professional environment.
#LI-Onsite
