Hybrid Details: Greater Dallas/Ft. Worth area, TX – Hybrid

Duration: 6 months to start (with potential for conversion)

Job Description
The client is seeking an energetic and detail-oriented Product Owner for their Irving, TX Service Center to translate user demand into an overall vision and strategy for features within their Customer Portal platform.  This role will partner with field liaisons and business stakeholders to filter and prioritize demand into the product backlog for the team.  The Product Owner will work closely with IT directors, peer scrum teams, stakeholders, field contacts and customers to ensure the success of these initiatives.

Job Responsibilities

• Own and evolve the product vision for the Customer Portal by partnering with business owners, field liaisons, and stakeholders to define outcomes and prioritize value
• Translate demand into a clear, prioritized product backlog; write high-quality user stories with acceptance criteria, supporting documentation, and (when needed) mockups/wireframes
• Lead and participate in Agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) to ensure the team has clear priorities and requirements
• Partner with engineering to make user-experience and workflow decisions, balancing usability, technical feasibility, and delivery timelines
• Plan and coordinate user acceptance testing (UAT) with stakeholders; support release validation activities including disaster recovery (as applicable)
• Support designated super users by triaging questions, capturing enhancement requests, and coordinating with support/engineering teams for resolution
• Coordinate across IT teams (peer scrum teams, Infrastructure, Training Development, etc.) to align dependencies and ensure successful delivery and adoption
• Maintain a posture of continuous improvement by inspecting outcomes, refining processes, and improving backlog quality
• Develop and maintain product requirements and roadmaps to support medium- and long-term strategy
• Incorporate feedback from customers, leadership, and internal/external stakeholders into product strategy, requirements, and backlog prioritization
• Identify and execute opportunities to expand product adoption across the organization and customer base (communications, training, and rollout support)
• Define, track, and report KPIs to measure product performance, user engagement, and adoption; use insights to recommend improvements
• Support release planning by coordinating feature readiness, stakeholder communications, and go-live activities
• Maintain visibility into delivery status (milestones, dependencies, and timelines) and proactively escalate risks and issues to stakeholders and leadership

• Bachelor’s degree in a relevant field (or equivalent practical experience)
• Experience managing customer-facing eCommerce websites/applications, portals, or other digital products end-to-end (discovery through delivery and iteration)
• Familiarity with leading multi-tenant site development on at least one industry-leading eCommerce platform
• Strong leadership, facilitation, and organizational skills, with the ability to influence without direct authority
• Hands-on experience working in Agile delivery frameworks (Scrum, Kanban) across the full product lifecycle, including backlog refinement and sprint planning
• 5+ years of experience as a Product Owner (or similar product leadership role) delivering digital products
• Excellent written and verbal communication skills to align stakeholders and collaborate effectively with technical and non-technical audiences
• Strong time management and prioritization skills in a fast-paced environment
• Strong analytical and problem-solving skills, using research and data to develop practical, innovative solutions

• Wholesale distribution industry
• Tools such as Azure DevOps and Confluence
• Salesforce multi-tenant site development