Job Description:
This position provides ongoing application data maintenance and User Acceptance Testing for upgrades/new software releases for the application. The application is a proprietary software that is used for collecting, registering and issuing vital records.
- The role is responsible for problem identification, documentation, and communication of issues to be remediated by the application vendor.
- There are two planned software releases a year. With every release there are approximately 1200 scripts to test every aspect of the system’s functionality.
- Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however, the work involves review, examination, and evaluation of the system and how the system functions as it pertains to the policies and regulation governing the administration of vital records.
- It requires project management and organization skills to ensure communication, information flow and in documentation of past and future enhancements.
- It serves as a liaison between the vendor and OIT.
- The position is responsible for completing the user acceptance testing for the software, summarizing the findings including defects, and conveying future needs and enhancements.
The candidate must be able to:
- Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
- Make sound recommendations on functional and technical improvements to the product.
- Analyze the functional and technical impact of product planning decisions.
- Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
- Perform impact analyses on production fixes and enhancements to establish priorities.
- Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
- Provide effective on-site and over the phone product support as needed.
- Accurately sets severity of identified defects.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Document all work on SharePoint for future reference.
- Review the system test approach and conditions used as the basis for detailed test scenarios.
- Follow quality standards.
- Analytical and customer service skills.
- Communicate accurate and useful status updates.
- Ability to work in a team environment.
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