Position Summary
Provides administrative, operational, and information services support to assist leadership with program implementation, office management, and day-to-day agency functions. This role combines project coordination, technical/clerical support, and independent administrative responsibilities to ensure efficient operations and service delivery.
Key Responsibilities
- Support the implementation and administration of programs, projects, and agency initiatives.
- Perform a wide range of administrative duties to relieve management of operational and organizational responsibilities.
- Prepare, process, and maintain correspondence, reports, records, and official documents.
- Collect, compile, and analyze information to support decision-making, reporting, and program operations.
- Provide information and assistance to staff, stakeholders, and the public; respond to inquiries regarding programs and policies.
- Maintain and update files, databases, and record systems to ensure accuracy and accessibility.
- Coordinate meetings, prepare agendas, take minutes, and support internal communications.
- Assist with budgeting, personnel documentation, purchasing, and general office operations.
- Use computer systems and standard software to enter, track, and retrieve data.
- Supervise or coordinate support staff and assist in managing workflow across units as needed.
Minimum Qualifications
- Experience in administrative support, office management, information services, or related clerical/technical roles.
- Proficiency with Microsoft Office and general computer systems.
- Strong organizational, communication, and recordkeeping skills.
- Ability to gather and analyze information, prepare reports, and manage multiple priorities.
- Ability to work independently and exercise sound judgment while supporting leadership.
Preferred Qualifications
- Experience supporting government, public sector, or program-based operations.
- Experience with data systems, reporting tools, or information services functions.
- Prior experience coordinating projects, workflows, or administrative staff.
Skills Required:
- English proficiency in reading, writing, speaking; customer service
- Time management
- Communication
- Reading and comprehension, and intermediate proficiency for MSWord and Excel to create and maintain case tracking and other logs as requested, perform typing, filing, copying/scanning documents, sending faxes, checking and sending email, answering phones and screening calls/taking accurate messages
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