Duties
- Lead complex digital projects from start to finish: websites, mobile apps, MarTech and content platforms
- Build and maintain project plans, schedules, milestones and critical-path dependencies across several workstreams
- Manage scope, change control and release planning, including MVP and post-launch phases
- Own RAID management (risks, assumptions, issues, dependencies) and put mitigation plans in place
- Coordinate several third-party vendors and hold them accountable for SOW deliverables, defect fixes and deadlines
- Track project finances, including actuals, forecasts and estimates to complete, and confirm vendor invoices
- Oversee testing readiness, including UAT, defect triage, regression and go/no-go decisions
- Run status meetings, Scrum of Scrums and steering committee updates
- Write concise status reports for senior leadership
- Follow PMO governance, including project control documents, funding requests and audit documentation
- Over 7 years of project management, with at least 3 years delivering digital projects (web, mobile, eCommerce or MarTech)
- Has led full website replatforms or digital launches in a matrixed organization with many vendors
- Comfortable with both Agile/Scrum and Waterfall, and with hybrid approaches
- Good working knowledge of digital platforms such as CMS (Adobe Experience Manager preferred), analytics, SEO and content authoring workflows
- Very proficient in Jira and Confluence; experience with Smartsheet, MS Project or Clarity
- Advanced Excel skills for tracking and reporting metrics
- Strong at managing vendors and negotiating with them
- Clear, executive-ready writing and speaking; can keep complex status brief
- Spots risks early, solves problems and makes decisions under deadline pressure
- Builds working relationships across business, technology, creative and vendor teams
- Hospitality, travel or loyalty experience is a plus
- Bachelor's degree in Business Administration, Computer Science, Information Systems, Marketing or a related field (or equivalent experience)
- PMP certification preferred
- Agile certification (CSM, PMI-ACP or SAFe) preferred
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