Duration: 6 months to start
Job Description
- We are seeking an experienced, detail-oriented Quality Management (QM) Test Analyst to support and execute User Acceptance Testing (UAT) activities.
- This is a hands-on testing role responsible for ensuring the system meets business, operational, and federal requirements through comprehensive test planning, execution, defect validation, and quality assurance.
- The successful candidate will work closely with program staff, business stakeholders, vendors, and technical teams to validate business functionality and ensure the delivered solution meets the highest standards of quality.
- This position requires exceptional analytical skills, strong critical thinking, and a meticulous attention to detail.
- The ideal candidate has prior hands-on experience supporting UAT for implementations.
- Execute comprehensive User Acceptance Testing (UAT) activities across modules and business functions.
- Develop detailed UAT scenarios, test cases, and test data based on business processes, functional requirements, and user workflows.
- Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality and business readiness.
- Accurately document test execution results, identify issues, and create clear, reproducible defect reports.
- Participate in defect triage meetings, validate defect resolutions, perform retesting, and verify production readiness.
- Validate system functionality against policies, business processes, federal regulations, and operational requirements.
- Identify gaps, inconsistencies, missing requirements, and potential business impacts during testing.
- Support UAT planning, readiness activities, daily status reporting, metrics collection, and test cycle completion.
- Collaborate effectively with business stakeholders, developers, vendors, and project teams to resolve issues quickly and efficiently.
- Support statewide implementation activities, production validation, and post-go-live stabilization efforts.
- Ensure all testing artifacts are complete, accurate, and meet Quality Management standards.
- Prior hands-on experience supporting User Acceptance Testing (UAT) for implementation.
- Strong knowledge of the client's business processes, policies, case management operations, and associated workflows.
- Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.
- Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.
- Strong analytical, problem-solving, and investigative skills.
- Ability to manage multiple priorities while maintaining a high level of quality and accuracy.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with business users, vendors, technical teams, and project leadership.
- Must comply with all client policies, security requirements, and procedures.
- Experience working directly with program staff, business SMEs, and Quality Management teams.
- Familiarity with federal OCSE requirements, regulations, and reporting.
- Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.
- Experience supporting large-scale, multi-vendor government system implementations.
- Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.
- Experience with the ProTech Child Support system is a plus but is not required.
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