Duration: 8 months to start
Position Overview:
We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration with business and technical stakeholders.
Key Responsibilities:
- Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
- Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
- Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
- Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
- Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
- Ability to map and transfer legacy systems functions to Salesforce applications.
- Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
- Define integration patterns, security standards, and platform best practices.
- Support production deployments, troubleshooting, and performance optimization initiatives.
- Document technical architecture, system diagrams, interface specifications, and operational runbooks.
- Guide remote teams, contractors and conduct technical reviews and mentoring.
- Require In backlog grooming and right sizing the efforts.
- As required, this person would become back up for developers and advanced coding issues.
- Helps in release management and DevSecOps Pipeline building.
- Helps with data decisions and data governance for AI and non-AI applications.
- Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.
Required Skills & Qualifications;
- 8+ years of Salesforce platform architecture and development experience.
- Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
- Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
- Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
- Knowledge of Agentforce architecture, conversational AI, and automation workflows.
- Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
- Strong understanding of cloud security, identity management, and enterprise integration standards.
- Excellent communication, stakeholder engagement, and technical leadership skills.
- Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
- AWS connect and MuleSoft certifications are a plus.
Preferred Experience:
- Public sector or government implementation experience.
- Experience with large-scale digital transformation programs.
- Knowledge of customer service operations and contact center modernization.
- Experience supporting Agile and DevSecOps delivery methodologies.
#LI-Hybrid
