- We are seeking a visionary problem-solver. As a Senior Business Analyst, you will not just document what is—you will define what should be.
- You will lead high-impact initiatives, driving the transition from current-state inefficiencies to future-state excellence.
- You will act as a "Critical Friend" to the business—challenging assumptions, uncovering root causes, and ensuring that every technical solution (particularly within our CRM (Salesforce) ecosystem) delivers measurable business value.
- This is a role for a leader who can influence without authority and thrives in the space between "business strategy" and "technical execution."
- Strategic Process Architecture
- Architect the Future: Move beyond simple documentation
- Facilitate dynamic workshops to map "As-Is" processes and aggressively design optimized "To-Be" workflows that reduce friction and increase speed-to-market.
- Gap & Opportunity Analysis: Proactively identify the "white space" between current capabilities and strategic goals. deliver actionable Gap Analyses that serve as the roadmap for our digital transformation.
- Root Cause Detective: Do not just fix symptoms. Use rigorous analytical techniques for the Senior Business Analyst to drill down to the root cause of business problems, ensuring we solve the right puzzle. Value-Driven Requirements Management
- Translate Vision to Detail: Synthesize high-level business goals into crystal-clear Business Requirement Documents (BRDs), functional flows, and data models. Note: Focus is on business logic and process, not just product features.
- Consensus Builder: Navigate complex stakeholder environments. Negotiate with senior leadership to harmonize conflicting needs and lock down a scope that is both ambitious and achievable.
- Traceability Guardian: Ensure that every line of code written can be traced back to a tangible business objective or user need. Systems & Solution Synergy
- CRM & Salesforce Optimization: Serve as our CRM and Salesforce SME. You will focus on leveraging the platform for marketing communications and building a holistic viewpoint of the customer. Perform "Fit-Gap" analysis to maximize out-of-the-box CRM capabilities before recommending custom builds, ensuring our architecture remains scalable and clean.
- Quality Assurance Partner: Champion the user experience during User Acceptance Testing (UAT). You will not just "support" UAT; you will ensure the solution actually solves the business problem before it goes live.
- Agile & Waterfall Fluency: Seamlessly toggle between "Agile" speed (Stand-ups, Sprint Planning) and "Waterfall" structure (Phase Gates, Project Planning) depending on the project's needs. Who You Are (The "Superstar" Profile)
- A Storyteller: You can explain complex data models to non-technical stakeholders and business strategy to developers without missing a beat.
- A Diplomat: You navigate office politics and conflicting priorities with grace, driving consensus without needing to be the "boss."
- A Self-Starter: You do not wait for permission to fix a broken process. You see a problem, you analyze it, and you propose a solution.
- Tech-Savvy: You are comfortable diving into Jira to manage backlogs for one hour and presenting a strategic deck in Google Slides the next.
- Education: Bachelor’s Degree in Business, IT, or related field.
- Experience: 8+ years of high-impact Business Analysis experience, preferably in a consultative or client-facing role.
- CRM & Salesforce Mastery (Required): Deep experience with Customer Relationship Management (CRM) platforms is mandatory. You do not just know Salesforce exists; you understand its object model, its limitations, and how to leverage it to solve real-world problems. Certifications
- Highly Preferred: IIBA Certified Business Analysis Professional (CBAP).
- Bonus: Salesforce Administrator/Consultant certifications. Technical Toolkit
- Collaboration: Expert-level proficiency in Google Workspace (Docs, Sheets, Slides, Drive).
- Execution: Mastery of Jira (for agile management) and Confluence (for knowledge base).
- Visualization: Proficiency with Miro, Monday.com, Lucidchart, or Visio for visual storytelling
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