Job Description
The client is seeking a Senior Epic Application Analyst with at least four years of experience supporting and developing Epic applications, preferably with Epic ASAP certification and Emergency Department experience. The role will translate clinical and business needs into technical solutions, manage Epic application development and support, troubleshoot complex issues, coordinate projects, and provide training and ongoing support to end users.
PRINCIPAL ACCOUNTABILITIES
Systems Development
- Translates user and department Epic system needs into technical solutions.
- Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user user productivity and department service levels.
- Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems.
- Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.
- Demonstrates and applies information systems theory, processes and methodologies.
- Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.
- Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications.
- Participates in after-hours technical support by rotating call schedule on a regular basis.
- Provides ongoing Epic support to users.
- Develops, prioritizes and executes projects according to established schedules and timeframes.
- Maintains an effective level of coordination on all assigned projects.
- Documents and reports on all plans, priorities and schedules.
- Informs Manager of status of all project assignments regularly
- Contributes to the preparation and delivery of training sessions for staff
- Thinks, plans, leads and acts appropriately in tactical settings.
- Demonstrates strong communication and interpersonal relationship skills.
- Provides effective customer service by being courteous, polite and friendly toward others at all times.
- Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.
- Ensures safe care to patients, staff and visitors; adheres to all company policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models the client’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
Minimum Qualifications
Must Haves:
- Education: Associates degree, preferred
- Licenses/Certifications: Epic Certification required
- Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
- Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
- Previous Epic or other Health Information Systems experience required
- Experience in supporting complex problems
- Experience in assisting other Analysts
- Intermediate to advanced knowledge of Epic application support, development tools and methodologies
- Good analytical skills and technical aptitude
- Good planning and organizational skills
- Good communication, collaboration and customer service skills
- Demonstrated pattern of growth in ability to lead others
- EPIC ASAP Certification, if not Clindoc or Ambulatory certifications as a backup.
- Someone with experience working with an emergency department
- At least 4 years of experience in an Epic Application workspace
- Someone local to Houston
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