Job Description
- We are seeking a highly experienced Senior Managed File Transfer (MFT) Engineer / System Analyst III to support and enhance enterprise MFT platforms within a large-scale environment, with a strong focus on driving AI adoption and implementation, delivering platform enhancements, advancing automation, and enabling smarter operational support.
- This role is focused primarily on engineering, platform enhancements, automation, and ongoing project initiatives, with limited operational responsibilities.
- The environment leverages IBM’s Sterling ecosystem, including Sterling File Gateway (SFG) and IBM Connect:Direct, and requires deep technical expertise to design, optimize, and automate secure file transfer solutions.
- Primary production monitoring and Level 1 / Level 2 support are handled by an offshore support team; this role acts as an L3 escalation point when required.
- Design, implement, and enhance enterprise Managed File Transfer (MFT) solutions using IBM Sterling platforms
- Provide Level 3 (L3) on call and escalation support for production issues when escalated beyond offshore support teams
- Focus on engineering initiatives, including:
- Platform enhancements and optimization
- Automation of MFT processes, monitoring, recovery, and alerting
- Support for ongoing and new MFT related projects
- Support and administer IBM Sterling technologies, including:
- Sterling File Gateway (SFG)
- Sterling Secure Proxy (SSP)
- Sterling External Authentication Server (SEAS)
- Sterling B2B Integrator (B2Bi)
- IBM Connect:Direct
- Analyze current systems and workflows to identify gaps, performance issues, and automation opportunities
- Perform impact and gap analysis, designing and implementing configuration changes, integrations, or system improvements
- Collaborate with application teams, infrastructure, security, and business stakeholders to gather requirements and deliver solutions
- Develop and maintain technical artifacts, including:
- Integration and interface specifications
- Test plans and deployment strategies
- Support, operational, and design documentation
- Act as a subject matter expert, providing guidance on secure file transfer architecture and best practices
- Day to day production monitoring and support are handled by an offshore operations team
- This role participates in the on call rotation only as an L3 escalation engineer
- On call responsibilities focus on complex technical issues, root cause analysis, and permanent fixes, not routine operational support
- 7+ years of experience supporting enterprise integration or application platforms
- Strong hands on experience with IBM Sterling MFT, especially Sterling File Gateway (SFG) and Connect:Direct (required)
- Proven ability to design and deliver engineering enhancements, automation, and reliability improvements in MFT environments
- Experience evaluating existing integration systems and recommending improvements to stability, scalability, and workflow efficiency
- Hands on experience or strong interest in AI adoption and implementation, including:
- Applying AI/ML or intelligent automation to integration platforms, monitoring, alerting, and incident analysis
- Using AI driven tools to improve operational efficiency, proactive issue detection, and root cause analysis
- Strong documentation, analytical, and problem solving skills
- Ability to work effectively with distributed and remote teams
- Experience with automation frameworks, scripting, or orchestration tools
- Strong Linux/Unix knowledge and familiarity with enterprise scheduling systems
- EDI experience in-depth is not required; emphasis is on SFG, Connect:Direct, automation, AI adoption, and modernization initiatives
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