Job Description:
We are seeking an experienced professional to join our team in a ServiceNow Developer role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
Key Responsibilities:
- Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
- Design and configure ServiceNow modules such as ITSM (IT Service Management), ITAM (IT Asset Management), and others based on business needs.
- Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
- Implement workflows, business rules, and automation to streamline processes and improve user experience.
- Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
- Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
- Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
- Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
- Provide training and support to end users.
Certifications: Preferred credentials include ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
Education: Bachelor’s degree in Computer Science, math, engineering, information systems, or a related field.
Experience: Requires six to nine years.
Requirements & Skills:
- ?Experience with Agile development methodologies
- Proven problem-solving and analytical abilities
- Understanding of development operations (DevOps) ?
- Understanding of software security ?
- Fluency in various programming languages ? such as JavaScript, HTML 5, CSS, and Glide scripting and SQL
- Training in software engineering ?
- Knowledge of data structures and algorithms ?
- Proficiency with ServiceNow development, such as scripting, workflows, and integrations
- Proven ability to create ServiceNow Business Rules, and UI Policies
- Knowledge of IT Service Management (ITSM) Implementation
- Experience with Flow Designer and Service Portal
- Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
- Expertise with REST/SOAP APIs
- Meticulous attention to detail and strong sense of desire to deliver high-quality work products
- Strong collaboration skills, including the ability to gather requirements from internal and external stakeholders
- Ability to work independently and collaborate as part of a team
- Excellent written and verbal communication skills
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