Job Description
- The client has an anticipated opening for an experienced Software Quality Assurance (QA) Analyst.
- This role is responsible for designing, executing, and documenting complex test plans to ensure the delivery of high-quality software applications on the basis of their functionality, accessibility, useability, and performance. In this position, supervision is received.
- The successful candidate will report to the Quality Assurance IT Manager.
- Gain a full understanding of the capabilities of the state Paid Leave platform
- Design and maintain a robust library of test cases for all platform functionality
- Test across a variety of platforms, browsers and devices to align with stakeholder expectations, technical requirements and user stories
- Regularly execute a variety of functional and non-functional tests, including smoke, regression, performance/load, accessibility and API/integration testing
- Utilize assistive technology, such as NVDA, Axe or JAWS, to perform accessibility testing.
- Leverage automated testing tools to enhance test coverage and efficiency
- Identify, document and track bugs found using Jira. This will require root cause analysis and suggesting solutions, as well as validating fixes
- Assist in defining acceptance criteria for work items within the team
- Collaborate with product owners, developers and business stakeholders to understand requirements being tested and proactively provide suggestions that would improve the system and user experience
- Support users and/or stakeholders participating in User Acceptance Testing
- Provide live or recorded demonstrations as needed for various users, stakeholders or partners
- Assist in training new team members
- Participate in Agile ceremonies, providing feedback from a QA perspective and advocating for both system quality and user experience throughout the development lifecycle
- Regularly identify opportunities to improve testing efficiency through test automation by collaborating with the Quality Assurance IT Manager, Software Quality Assurance Automation Engineer and DevOps Engineer
- Proactively support all efforts to make the user experience consistent, accessible and intuitive
- Utilize interpersonal communication skills, with a demonstrated ability to collaborate, build trust and offer constructive feedback in a collegial work environment
- Engage in a remote work environment, including regular participation in on-camera video calls during team meetings or partner interactions
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
- 6+ years’ experience with in information technology (IT) operations, programming or systems/software development
- 3+ years’ experience with QA testing
- Experience with testing, including smoke testing, accessibility testing, regression testing and performance testing
- Experience in developing product knowledge and translating business and technical requirements into testing needs
- Experience with the technical capabilities of cloud-based platforms, such as Salesforce and Mulesoft
- Experience with automated testing tools
- Experience with Agile methodology, including tools such as Jira, Confluence, DevOps and Xray Test Management
- Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
- Keen attention to detail.
- Strong analytical skills.
- Verbal and written communication skills.
- Demonstrated ability to share authority and responsibility in high stakes, complex and fast-moving work environment.
- Project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities.
- Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion.
- Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)
- Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem.
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