Duration: 13 months to start
Job Description
- Strategic Project Manager to lead the replacement of its legacy probation case management system.
- This role bridges technical infrastructure, legislative and policy compliance, and the daily experience of probation officers and staff.
- The position will operate within a multi-level governance framework, supporting executive decision-making, managing stakeholder alignment, and facilitating issue escalation across business, technology, and leadership.
- Lead the full project lifecycle, from requirements and procurement through design, build, data migration, testing, statewide rollout, and decommissioning of ICON/JPOD.
- Develop and maintain the master schedule, budget, scope baseline, and benefits realization plan.
- Translate the Branch's strategic goals for probation into clear project objectives and measurable success criteria.
- Support the solicitation, evaluation, and selection of a solution vendor under state procurement rules.
- Hold vendors and internal teams accountable for quality, schedule, and cost.
- Track Colorado statutes, Chief Justice Directives, and probation standards affecting system requirements, and build them into the solution.
- Coordinate with legal, policy, and research staff so the system supports required reporting, risk and needs assessments, and evidence-based practices.
- Engage chief probation officers, officers, supervisors, judges, court staff, and partner agencies across all districts, urban and rural alike.
- Lead human-centered design activities, such as field observation, user testing, and feedback loops with frontline staff.
- Direct organizational change management, training, communications, and go-live support.
- Make sure the client-facing parts of the system are accessible, plain-language, and equitable for justice-involved individuals.
- Identify, track, and mitigate risks and issues; escalate decisions promptly.
- Plan cutover so probation supervision is never interrupted.
- Report status, risks, and outcomes to leadership.
- Bachelor's degree in project management, information systems, public administration, criminal justice, business, or a related field. Additional relevant experience may substitute for the degree year for year.
- Ten years of progressively responsible project management experience, including at least five years leading large, complex technology implementations with multiple vendors and stakeholder groups.
- Demonstrated experience managing a multi-year schedule.
- Experience leading enterprise system replacements that included data migration and organizational change management.
- Ability to pass a criminal background check.
- Project Management Professional (PMP), PgMP, or equivalent certification.
- Agile and change management certifications.
- Experience with Waterfall Project methodology.
- Experience applying Waterfall governance and procurement controls in conjunction with Agile solution delivery.
- Experience implementing case management systems for courts, probation, parole, corrections, or other justice agencies.
- Experience with commercial off-the-shelf (COTS) or configurable SaaS platform implementations in the public sector.
- Experience working with geographically distributed users in both urban and rural settings.
- Project and program management: command of predictive, Agile, and hybrid methods, and the judgment to choose between them.
- Systems thinking: ability to understand how technology, policy, operations, and people interact, and to see downstream effects of design choices.
- Communication: clear, plain-language writing and speaking for audiences ranging from judges and legislators to frontline officers and vendors.
- Facilitation and influence: ability to build consensus among stakeholders with competing priorities, without direct authority.
- Empathy for users: genuine interest in how probation officers and clients experience the system, and the discipline to design around their needs.
- Analytical skills: ability to interpret data, evaluate trade-offs, and make sound decisions under uncertainty.
- Integrity and discretion: sound handling of confidential criminal justice information and sensitive organizational matters.
- Resilience: steady leadership through ambiguity, setbacks, and the pressures of a high-visibility public project.
- Benefits orientation: understanding of business outcomes and the ability to support measurement of adoption and value realization objectives.
- Governance and executive engagement: ability to operate within complex governance structures, prepare executive decision materials, facilitate escalations, and support leadership decision-making across multiple organizational levels.
- Change management: ability to support organizational readiness, stakeholder engagement, communications, training, and user adoption activities.
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