Job Description
- The Technology Administration Analyst II is responsible for understanding and competency of current technologies and concepts within their discipline.
- This role works under direct & supervision to accomplish daily assignments and project work in support of team initiatives.
- The Technology Administration Analyst II also demonstrates mid-level expertise in implementation, integration, troubleshooting, administration, management, and evolution of complex technologies. In addition, this role provides support to internal and external customers while exhibiting high quality customer service.
The responsibilities of the Technology Administration Analyst II encompass identical responsibilities as the Technology Administration Analyst I, but with a greater degree of complexity and detail. A Technology Administration Analyst II also:
- Contributes to analysis and design for current and emerging technologies within their discipline.
- Exhibits advanced technical knowledge of and expertise in all aspects of technology administration as outlined in Level I.
- Demonstrates the ability to analyze trends, provides systems statistical trending & analysis, performs support testing, and follows appropriate escalation and notification procedures.
- Demonstrates the ability to create detailed work-related documentation (RFP's, project plans, etc.).
- Exhibits intermediate expertise in critiquing the use of existing and future technologies.
- Coaches and trains Level I staff, customers and peers with differing detailed knowledge
- Assists in the orientation and integration of Level I hires.
- Participates in corporate and DTS processes including, but not limited to, work flow, project management, time accounts and employee reviews.
- Works with on-call staff, management, equipment vendors, or other appropriate contacts to resolve the situation as quickly as possible.
- Identifies trends and opportunities to improve performance and resolve problems.
- Evaluates and makes recommendations concerning software, equipment, security and facilities.
- Demonstrates knowledge of infrastructure components that provide the foundation to the applications owned by technology administration.
- Provides technical solutions and direction, performance tuning and technology updates, identifies opportunities for new technology deployments, assesses projected lifespan of existing and future technology.
- Prepares formal change implementation plans and monitors their implementation.
- Participates in projects and demonstrates ability to complete tasks assigned without supervision.
- Participates in internal and external audit activities.
Voice Concentration:
- Demonstrate the ability to support voice infrastructure and provide administration, maintenance and management of interactive voice response system, voicemail, VOIP, and other telephony related areas.
- Working knowledge and experience in the installation, maintenance and administration of telephony systems, voicemail, programming and/or scripting, VOIP, and unified communications.
- Understanding of telephony concepts and technologies.
- Working advanced knowledge of telecommunication hardware, circuits and call routing.
- Working knowledge and Experience in account management and active directory (provisioning, organizational structure, scripting).
- Working knowledge and Experience with Epic.
- Working knowledge of security standards in account provisioning.
- Working knowledge and experience of Active Directory, Group Policy, Asset management lifecycle and tools, device hardware, platforms and operating systems.
- At least two (2) years relevant (in concentration) IT experience.
- Experience in healthcare technology.
- Experience with Security administration and/or Chronicles.
- Working knowledge and Experience with identity management tools.
- Understanding of remote access administration.
- Knowledge of Microsoft Management Tools, Enterprise Printing Management, software distribution tools.
- Voice/ Platform Concentation Not Neccessary
- Required Education: High School Diploma or GED.
- Preferred Education: Technical Diploma.
- Required Certifications & Licensure: Epic Security certification.
- Preferred Certifications & Licensure: CompTIA certification.
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