Job Description:
This is an entry-level Field Services position with the following responsibilities:
- Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
- Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
- Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
- Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
- Communication: Clearly explain issues, solutions, and instructions to customers.
- Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
- Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
- Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
- Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
- Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.
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