Position Overview
Responsibilities
- Manage and maintain enterprise print servers and services (Windows Print Servers, VPSX).
- Coordinate print server migrations and printer fleet transitions.
- Lead and participate in weekly operational meetings and cross-functional projects.
- Collaborate with Endpoint Services, VDI Ops, and vendors for deployments like IGEL OS on Windows 11 VDI.
- Troubleshoot and resolve escalated print issues with minimal user disruption.
- Document and maintain print infrastructure standards and procedures.
- Provide cross-training sessions on IGEL/VPSX and related tools.
- Operational Leadership & Incident Management
- Lead response efforts for major incidents involving client systems or printing services
- Act as Tier 4 escalation for critical issues requiring deep technical expertise
- Drive root cause analysis and corrective action planning for recurring system or printing issues
- Provide guidance on operational workflows and escalation paths for service desk and engineering teams
- Influence roadmap decisions related to Epic infrastructure, printing modernization, and hosting transitions
- Partner with leadership to plan capacity, resiliency, and future-state architecture
Required Skills & Qualifications
- Experience: Typically requires 3 to 5+ years of enterprise Windows Server and print management platform administration.
- Technical Knowledge: Deep expertise in LRS VPSX, Windows Print management, and specialized environments like Epic Print Servers.
- Networking & Directory Services: Familiarity with Active Directory, Group Policy Objects (GPO), DNS, and DHCP.
- Education: Often requires a Bachelor’s degree in a technical field or equivalent hands-on industry experience.
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