Position Description:
Website Redevelopment Execution
- Serve as the primary day-to-day execution lead working directly with Tyler Technologies on the Drupal-based website redesign and rebuild.
- Drive content strategy, information architecture decisions, and editorial direction in partnership with program area stakeholders and control board.
- Lead content migration planning and execution, including auditing existing content, coordinating with content owners, and managing migration workflows.
- Oversee quality assurance, execute user acceptance testing (UAT), and coordinate pre-post-launch readiness activities.
- Lead ADA Title II compliance efforts across the website redevelopment, ensuring all deliverables meet WCAG 2.1 AA standards at minimum working directly with the Legal and Compliance project stakeholders.
- Coordinate accessibility remediation activities with the Tyler Technologies team, Smartsheet resources, and internal stakeholders.
- Maintain documentation of compliance activities and communicate status to project leadership.
- Design and implement a sustainable web governance framework for DOM, including content request workflows, approval processes, and roles/responsibilities for ongoing site maintenance.
- Develop SOPs, training materials, and process documentation to support the governance model post-launch.
- Coordinate with iTech resources on the technical workflow components of the change management system.
- Lead change management activities to support staff adoption of new web processes and tools after launch.
- Engage directly with leaders and staff across program areas to gather content requirements, facilitate reviews, and drive timely approvals alongside the Project Manager.
- Translate program area needs into actionable guidance for the Tyler Technologies team.
- Facilitate working sessions, content workshops, and review meetings with program area representatives.
- Provide weekly written status updates to the Project Manager, executive sponsors, and the Design/Control Board as requested.
- Maintain project documentation, decisions logs, and content inventories alongside the Project Manager.
- Flag risks, issues, and blockers in a timely manner and work collaboratively to resolve them alongside the Project Manager.
Required Skills/Experience:
- Demonstrated experience leading or serving in a significant execution role on large-scale (100+ pages and multiple stakeholder groups) website redesign or redevelopment projects, including multiple full development lifecycles from planning through production launch.
- Experience leading public-sector or government website redesign projects involving websites with substantial content libraries.
- Experience working directly with external technology vendors and professional services firms to drive delivery.
- Hands-on experience with website implementations, migrations, or redevelopment projects.
- Working knowledge of ADA Title II and WCAG accessibility standards as they apply to web content and design.
- Experience developing or implementing web governance frameworks, content workflows, or digital change management processes.
- Strong stakeholder engagement, facilitation, written communication, and organizational skills.
Preferred/Not Required:
- Experience supporting Medicaid agencies, state health departments, healthcare organizations, or human services programs.
- Experience supporting state government digital modernization or digital transformation initiatives.
- Familiarity with Smartsheet forms, workflows, or automation (forms modernization is handled by a dedicated Smartsheet resource; general familiarity is a plus).
- Experience coordinating enterprise content migration projects.
- Experience coordinating activities across multiple departments, business units, or government agencies.
- Proven ability to work independently, hold others accountable, and maintain project momentum in complex organizational environments.
- Accessibility certifications (CPACC, WAS) or project management certifications (PMP, PMI-ACP, CSM, CBAP), or equivalent demonstrated experience.
- Experience with Tyler Technologies web products or comparable content management platforms.
- Experience leading public-sector or government website redesign projects involving websites with substantial content libraries (200+ pages preferred).
- Self-starter who takes initiative and operates effectively with minimal oversight.
- Comfortable navigating complex government organizations and working across hierarchical levels.
- Skilled at holding stakeholders accountable in a collegial, professional manner.
- Results-driven with a bias toward action and a track record of driving initiatives to completion.
- Adaptable and comfortable with ambiguity, particularly in the early phases of a new initiative.
- Ability to attend in-person meetings and working sessions in Jackson, MS as required by the project schedule.
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