Job Description:
Workday HRMS Scrum Master plays a key leadership role in enhancing the client's Workday Human Resource Management System (HRMS). This position supports cross functional teams including HR, Payroll, IT, and configuration analysts by ensuring Agile principles are effectively applied to deliver high-quality Workday solutions.
The Scrum Master acts as a servant leader and coach, helping teams operate efficiently, removing impediments, and fostering a culture of continuous improvement. This role partners closely with HR Product Owners/Managers and system leads to ensure backlog readiness, sprint execution, and alignment with organizational priorities.
This role serves as the primary liaison between the client Application Development, HR, Payroll, and agency stakeholders, driving scalable solutions that ensure system integrity, compliance, and high-quality service delivery across the enterprise.
Key Responsibilities
- Agile Facilitation & Delivery
- Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Ensure the team adheres to Agile principles, Scrum practices, and established delivery standards.
- Support the team in delivering committed sprint work with a focus on quality, transparency, and predictability.
- Track and communicate sprint progress using Agile metrics (e.g., velocity, burn-down charts).
- Serve as a servant leader, coaching team members on Agile best practices and continuous improvement.
- Foster a collaborative, self-organizing, and high-performing team environment.
- Provide guidance to stakeholders and team members on Agile roles, responsibilities, and expectations.
- Promote accountability and ownership within the team.
- Strong leadership and collaboration skills in a matrixed environment
- Identify, track, and remove impediments that impact team progress.
- Escalate risks and issues as needed to ensure timely resolution.
- Coordinate across teams (HR, IT, vendors such as Workday partners) to resolve dependencies.
- Partner with HR Product Owners and System Leads to ensure the backlog is well-defined, prioritized, and ready for sprint planning.
- Work with Stakeholders or leadership to resolve issues outside the team’s control.
- Ensure user stories include clear acceptance criteria and are properly sized for delivery.
- Support stakeholders in understanding Agile processes and managing expectations.
- Ensure goals, scope, and product domain are understood by everyone
- Facilitate effective communication between technical teams and business stakeholders.
- Promote health coloration between the Product Owner and the development team.
- Align Agile delivery with Workday HRMS specific timelines, including bi-annual releases and production deployments.
- Coordinate testing activities, including system testing and User Acceptance Testing (UAT).
- Ensure production enhancements and support items are appropriately prioritized within the backlog.
- Promote adoption of Workday HRMS best practices and delivered functionality.
- Align Agile delivery with Workday HRMS specific timelines, including bi-annual releases and production deployments.
- Lead retrospectives and drive actionable improvements across team processes and delivery practices.
- Monitor team performance and recommend adjustments to improve efficiency and outcomes.
- Encourage innovation and continuous learning within the team.
Required Qualifications
- Bachelor’s degree in information systems, Business, Human Resources, or related field (or equivalent experience).
- 2–4+ years of experience as a Scrum Master or Agile facilitator.
- Experience working with HR systems, preferably Workday HCM.
- Strong understanding of Agile methodologies (Scrum, Kanban, or hybrid models).
- Proven ability to lead cross-functional teams in a fast-paced environment.
Preferred Qualifications
- Certified Scrum Master, Professional Scrum Master, or equivalent certification.
- Experience supporting Workday implementations or post-production support.
- Familiarity with HR processes (hire-to-retire lifecycle).
- Experience with Agile tools (e.g., Jira, Azure DevOps).
- Experience in large, complex, or public sector organizations.
Key Competencies
- Certified Scrum Master, Professional Scrum Master, or equivalent certification.
- Strong facilitation and communication skills
- Ability to influence without authority
- Problem-solving and conflict resolution
- Organizational and time management skills
- Coaching and mentoring mindset
- Adaptability and continuous improvement focus
Work Environment & Expectations
- Remote work environment
- Active participation in Agile ceremonies and delivery cycles
- Collaboration across HR, IT, and vendor teams
- Occasional coordination during releases or critical incidents
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