Duration: 6 months to start
Position Description
Are you excited by the idea of working for a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself? What can I learn today?” If so, consider joining our team as a contract Application Analyst for Microsoft 365 and Exchange.
This contract role will provide critical operational support to our faculty, learners, and staff in support of the client's mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
- Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
- Participate in projects providing subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
- Complete other responsibilities as assigned
Basic Qualifications
- At least 2 years’ progressively responsible experience as an application administrator or in a technical support role is required
Additional Qualifications and Skills
- Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
- Administering, configuring, and maintaining Microsoft 365 applications
- Experience with the administration and support of Microsoft M365 collaboration suite
- Developing and implementing workflows using Power Automate
- Advanced Microsoft Exchange mailbox administration
- Demonstrated experience troubleshooting mail flow problems
- Experience with creation of scripts in PowerShell
- Demonstrated solution design using both technical and business process approaches is preferred
- Experience with custom developed applications and the software development life cycle is preferred
- Experience leveraging APIs, reporting, and data analytics is preferred
#LI-Hybrid
