Duration: 12 months to start
Detailed Job Description:
The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations.
Duties & Responsibilities:
- Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
- Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
- Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
- Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
- Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
- Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.
- Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
- Perform user access provisioning, including new user account establishment and access permission updates.
- Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
- Schedule, monitor, and troubleshoot issues with batch processes.
- Perform ad-hoc data queries and generate ad-hoc reports.
- Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.
- Handle sensitive and confidential information in an appropriate manner.
- Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
- Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
- Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
- Perform related duties and projects as assigned.
#LI-Hybrid
