Duration: 7 months to start

Job Description

• This is a very exciting opportunity to join the ServiceNow Support Team as a Associate, Application Development Support. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across the company to automate IT and business processes.
• This position collaborates with IT teams and business stakeholders to ensure the platform operates efficiently, supports business processes, and aligns with best practices.
• The ideal candidate is detail-oriented, eager to learn, and has foundational knowledge of IT service management (ITSM) and ServiceNow functionalities.

• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively
• Continuously prioritize the product backlog to ensure the development team is focused on the highest value work
• Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations
• Collaborate with cross-functional teams to manage dependencies
• Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform

• 2 Year/Associates degree (or equivalent work experience)
• 1-2 years of experience with ServiceNow administration or IT service management tools.
• ServiceNow Certified System Administrator (CSA) certification preferred or willingness to obtain within 6 months.
• Basic understanding of ITIL frameworks (e.g., Incident, Problem, Change Management).
• Familiarity with ServiceNow platform components, including workflows, forms and scripting (e.g., JavaScript, Glide, PowerShell).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of web technologies (HTML5, CSS, XML, JSON) and relational databases is a plus.

• 4 Year/Bachelor's degree (or equivalent work experience)
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules
• ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer)
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment
• Demonstrated experience thinking outside of the box to provide creative and effective solutions
• Proven ability to be adaptable, agile and flexible to provide creative solutions
• Experience with ServiceNow modules like ITSM, ITOM, or HR Service Delivery.
• Exposure to integration tools (e.g., REST, SOAP, JDBC) and ServiceNow APIs.
• Understanding of Agile or DevOps methodologies.