Hybrid Details:
Onsite days vary per month (~7-10 onsite days/month)
Duration:
18 months to start
Job Description
- Experienced professional with deep knowledge and actionable experience at the domain level.
- Works largely independently against defined objectives.
- Able to contribute effectively to technical discussions and team problem-solving.
- Focused on improving solution quality and ensuring subsystem-level success.
Key Responsibilities:
- Translate business needs into detailed, actionable requirements
- Lead process-oriented IT and service improvement initiatives
- Implement workflow solutions and manage related monitoring projects
- Maintain workflows through continuous improvement cycles
- Collaborate with service and process managers to achieve business outcomes
- Serve as a liaison across cross-functional teams to implement process and system enhancements
Required Skills & Experience:
- Strong background in business analysis and systems thinking
- Demonstrated experience working with stakeholders across diverse business functions
- Proven ability to lead service improvement initiatives
- Effective communication, documentation, and collaboration skills
- Ability to work independently and manage multiple concurrent tasks
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