Hybrid Details: Dallas, TX - Hybrid (Onsite/Remote)

Duration: 2-3 months

Job Description

• The Business Analyst will be a critical member of the product team, responsible for overseeing its development and implementation.
• They will track key metrics and OKRs and troubleshoot any issues that may arise during the creation and commercialization process and will be responsible for day-to-day product operations post-launch.
• This role requires a customer-focused, strategic, and tech-savvy communicator who strives to improve the healthcare experience for customers.
• The Business Analyst will report to the Product Manager and will have a high visibility to the Customer Solutions leadership team.
• This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth.
• The products and services built by the Customer Solutions business will have a direct impact on solving the healthcare complexities and easing hardships endured by customers.

• Monitor and analyze performance to continually improve products
• Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership
• Troubleshoot and resolve issues associated with technology, application, or product feature that impacts customer experience, by coordinating with the digital and in-person teams
• Monitor and analyze product performance and competitive environment
• Measure OKRs
• Execute the product roadmap to deliver solutions that are aligned with product strategy and organizational objectives
• Participate in agile team to develop features and user stories, determine downstream operational and technical impacts as well as advocate for product needs
• Responsible for scripting, data pulling and compiling, and executing the data workflows
• Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives
• Support project management processes including stakeholder training and communication, risk management, status updates and project plans
• Support the team in efficient product development
• Collaborate with Product Manager to understand and support the development of the product vision, strategic product direction, and product roadmap
• Build detailed workflows based on the product roadmap
• Support the Product Manager to work with internal stakeholders (e.g. digital, operations, finance) to understand use cases, assess costs and feasibility
• Engage subject matter experts on the agile team to scope and define technical work to support the product roadmap and operational processes
• Maintain a deep understanding of the problem space, competitors, and industry
• Develop communications and materials to represent the product to stakeholders

• Capture and organize information to inform product decisions, Data Analysis, Program management skills, strong communication skills,
• Prior experience in a healthcare organization or health-related startup