Duration:
6 months to start
Job Description
Our client has, over the last 2 years, undertaken a complete modernization of its digital driver licensing system. The system is expected to go-live in 1QCY26. To ensure successful implementation, the Bureau, and our IT counterparts in our Department’s Information Services (IS) agency, require assistance in capturing system documentation. Documentation must be complete by 12/31/25 to ensure staff training can be accomplished before the implementation date.
Specifically, the Business Technical Writer will be asked to produce two items:
- An operator’s manual that describes basic operation of the system, to include connectivity with external systems
- Training materials for supervisors to use while training existing and new staff on the modernized licensing system
Our current licensing system has no comprehensive system documentation or training guide for Driver Licensing staff. We want to ensure we capture those ideas in writing as we modernize the application.
All work will be completed using Microsoft products.
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