Job Description
The Technician position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for employees as well as courtroom attendees as required by court proceedings. The Technician is primarily responsible for direct technical support in courtrooms and courthouses, and may include other facilities, offices, and judge chambers.
Even though the Technician is an entry level position, the Technician must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The Technician requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the Technician home base courthouse however regional travel may be frequently requested. Travel is also possible.
Essential Job Functions
- Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
- Desktops / Laptops of various operating systems
- Printers and Scanners
- Audio / Video equipment use and setup
- User VOIP desk-sets
- Document Camera
- Audio listening equipment
- General presentation software
- May be asked to host remote video proceedings in special circumstances
- Must be able to diagnose and fix tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Participates in the development of the technical plans and coordinates activities with OIT members, other personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
- Installs new equipment and repairs/replaces old equipment.
- Supports hardware (e.g. Mixer) and software used to take an electronic record.
- Helps ensure that all information systems operate in a secure, reliable manner.
- Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders to secure services from vendors.
- Assists with presenting information technology training to both individual employees and groups of employees.
- Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
Other Duties and Responsibilities
- Performs other duties as required.
- Significant amount of reimbursed travel required.
The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.
Knowledge, Skills and Abilities
- Basic working knowledge of audio equipment required.
- Demonstrated experience supporting staff computers / devices (multiplatform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
- Ability to work in high stress environments required.
- Must have and maintain a valid driver’s license.
- Ability to communicate in layman terms to users
- Ability to learn and retain technical training.
- Ability to plan, prioritize, and complete varied and competing work assignments.
- Ability to work with modern audio/video/computer equipment and technologies.
- Outstanding communication and people skills.
- Excellent time management skills.
- Excellent customer service skills.
- Ability to see a project through completion.
- Excellent problemsolving abilities and creative thinking abilities.
- Knowledge of outdated, current, and upcoming technology equipment and software.
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