Duration: 9 months to start 

Overview:
The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.

• Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
• Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
• Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
• Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls.
• Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
• Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
• Provides back-up coverage as needed for other Enterprise Desktop Support (EDS) technical staff.
• Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.