Job Description

• Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software.
• Makes updates to system related installation documentation.
• Performs end-user support.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Ensures a stable performance environment for the enterprise systems.
• Participates and leads various moderate to complex IT projects intended to continually improve/upgrade the enterprise servers.
• Experience working in EPIC systems required.

• Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.
• Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
• Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques.
• Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment.
• Ability to effectively adapt to rapidly changing technology and apply it to business needs.
• Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships.
• Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.

• Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.

• Minimum of 4-7 years of related experience

• Build and configure Windows-based servers.
• Support digital transformation efforts
• Configure backup and monitoring on all servers as needed.
• Understanding the Microsoft security patch cycle and apply patches to servers as needed.
• Support Microsoft Office 365
• Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning.
• Be able to modify storage, memory and network settings as appropriate.
• Server performance monitoring.
• Work with users to troubleshoot issues with performance, access and other administrative tasks.
• Able to communicate effectively across the organization.
• Take part in Change Control process.
• Take part in regular on-call rotation.
• Create and Post Documentation.
• 3rd Level end-user support.
• Current Epic ECSA certification required
• Microsoft Certifications: MCSE highly desirable
• AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable
• Technical Skills:
  • Hyperspace Web
  • Networking
  • Interconnect
  • System Pulse
  • Business Continuity Access
  • EPS
  • System Performance Analytics
  • My Chart • Care Everywhere
  • EpicCare Link
  • Hyperspace Client
  • Capacity Management
  • Scripting/Programming
  • VMware
  • Windows Server Management
• Demonstrated knowledge of the following technical knowledge/skills are preferred, including from among the following: 
  • Hardware: Dell Servers
  • OS: Windows 2016/2019/2022
  • Microsoft AD/Azure AD
  • Microsoft O365 * Microsoft  Exchange
  • Microsoft Defender * Microsoft ADFS
  • Mimecast
  • PowerShell Scripting
  • Microsoft Certificate Authority
  • Microsoft DHCP/DNS
  • Microsoft System Center
  • Automation Support
  • VMware Environment Experience
  • AWS
• Strong customer service and communications skills
• Good judgment and analytical skills
• Strong follow-up and organizational skills