Position Summary
The client is seeking a highly skilled and certified Epic Orders Analyst to join their Clinical Applications team. This role is ideal for someone with deep experience in Epic build, workflow optimization, and cross-functional collaboration. The analyst will play a critical role in supporting inpatient provider and infection control workflows, ensuring system integrity, and driving clinical efficiency.
Key Responsibilities
Epic Configuration & Optimization
- Design, build, and maintain Epic Inpatient Orders application.
- Translate clinical and operational requirements into Epic configuration.
- Ensure system settings align with organizational standards and compliance needs.
- Configure department- and system-level settings, provider security and access, procedure catalog maintenance, third-party application connectivity via HL7 and others.
- Collaborate with clinical teams to identify opportunities for workflow improvement and automation.
- Maintain consistency across environments and ensure build decisions are well-documented and communicated.
- Support system-wide go-live and optimization efforts and post-live stabilization.
Stakeholder Collaboration
- Collaborate closely with Inpatient Provider Subject Matter Experts (SMEs) and clinical business managers to gather requirements, validate workflows, and ensure alignment with operational goals.
- Partner with business stakeholders and cross-functional teams to advance project initiatives by gathering and refining requirements, aligning priorities, and ensuring timely execution of deliverables.
Testing & Troubleshooting
- Develop and execute test plans for new builds and upgrades.
- Identify and resolve system issues with minimal disruption to operations.
- Document testing outcomes and communicate resolutions.
System Maintenance & Upgrades
- Evaluate Epic upgrades and new features for relevance and impact.
- Coordinate implementation and communicate changes to stakeholders.
- Maintain documentation of build decisions and system configurations.
Support
- Respond to support tickets and troubleshoot issues within SLA timelines.
- Conduct knowledge transfer sessions for clinical and technical staff.
- Support the application team in progressing standing work requests and managing high-priority incidents during business hours.
Travel Responsibilities
- Travel required for large scale upgrades and go-live events.
- Must be able to work on-site with clinical teams and stakeholders during travel periods.
Qualifications
- Epic Certification in Epic Inpatient Orders (held for at least 3 years) required. Certifications in Order Transmittal, Bugsy, DlinDoc, and Bridges a plus!
- Minimum of 2 years of hands-on Epic build and implementation experience post-certification.
- Strong understanding of inpatient hospital workflows, including documentation, procedure coordination, and clinical decision support.
- Experience supporting system-wide go-live and optimization efforts, including readiness planning, build validation, and post-live stabilization.
- Excellent communication, problem-solving, and project management skills.
- Skilled in developing clear and comprehensive reference materials—including build guides, workflow diagrams, and training documentation—for both clinical and technical audiences, supporting internal team reference and the expansion of the organization’s knowledge base.
#LI-Remote
