Description:
Assist with overseeing a team of PB analysts. The primary responsibility is to ensure that PB is well supported and implementations are properly executed. Will also be responsible for troubleshooting, configuration, and error resolution for Epic’s Resolute PB application. Will work closely with end-users and ITS management staff to help manage the implementation of new features and functions. Help take lead for large scale projects which includes leading in the development and implementation of new features or enhancements, while keeping in line with client standards.
- EPIC Professional Billing certification required.
- With this role also having an Analyst III component, this person is expected to be hands on working support tickets and completing build related to any Epic Upgrades/projects.
- This person must have well rounded knowledge of the PB module where they can jump in and work in any area of PB.
Skills:
- Demonstrates ability to mentor, guide and motivate direct reports through demonstration of best practices.
- Capable of supervising all aspects of day-to-day operations and support.
- Demonstrates analytical, problem-solving and conceptual skills. Strong software and application knowledge required, with base knowledge of relevant technologies preferred.
- Excellent verbal and written communication skills and solid understanding of business environment and operations.
- Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties; offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues.
- Able to independently and/or collaboratively bring problems to complete resolution.
- Close attention to detail and ability to carefully monitor processes and organize and maintain a system of records.
- Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
- Provide quality customer service and serve as an exemplary representative of Information Systems.
- Provide On-going communication, feedback and follow-through with customers/peers are essential
- Can assure work assignments for team are completed in accordance with an established project timeline.
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